Terms of Use

These Terms of Use govern the access and use of the Vaya mobile application and related services provided by Kuick Digital SMC Pvt Ltd ("Vaya", "we", "our", or "us"). By registering for or using the Platform, users agree to comply with these Terms of Use. If a user does not agree to these Terms, they must not access or use the Platform.

Vaya is a women-only ride-hailing platform that connects verified female riders with verified female drivers. By creating an account on the Platform, users confirm that they are female and are at least eighteen (18) years of age. Users must also confirm that the account will only be used by a female individual. The Platform relies on user honesty and identity verification processes to maintain a safe environment. Any misrepresentation of gender or identity, including the use of an account by a male individual, constitutes a violation of these Terms and may result in immediate and permanent removal from the Platform. Vaya is not liable if a user misrepresents their identity or manages to bypass verification procedures, but upon discovery of such activity the account will be permanently terminated.

Users must provide accurate and truthful information during account registration. Riders are required to submit a valid CNIC document for identity verification. Drivers must submit their CNIC, driver's license, vehicle registration, and other required documents for manual approval before being permitted to accept ride requests. Vaya reserves the right to suspend or terminate any account that provides false, incomplete, or misleading information or fails to meet the Platform's eligibility requirements.

The Platform allows riders to request transportation services from nearby drivers through the application. Riders may view available drivers, request rides, and communicate with drivers using the in-app messaging system. Drivers may accept ride requests and provide transportation services to riders using their own vehicles. Riders are responsible for paying the agreed ride fare, which at launch will be collected in cash directly by the driver. Vaya may facilitate digital payouts to drivers through third-party payment systems such as bank transfers or mobile wallet services.

Drivers using the Platform operate as independent contractors and not as employees, agents, or partners of Vaya. Drivers are solely responsible for their vehicles, driving conduct, insurance coverage, licenses, taxes, and compliance with applicable traffic and transportation laws. Vaya provides a technology platform that enables riders and drivers to connect but does not itself provide transportation services. Nothing in these Terms creates an employment, partnership, or joint venture relationship between Vaya and any driver.

Users agree to behave responsibly and respectfully while using the Platform. Riders must not bring male companions during rides and drivers must not transport male passengers or allow male companions to participate in rides through the Platform. Any behavior that threatens safety, violates the women-only policy, involves harassment, fraud, misuse of the Platform, or violates applicable law may result in suspension or permanent removal from the Platform.

The Platform uses location services to enable ride matching and navigation. Driver location is tracked while the driver remains online in the application in order to identify nearby riders and facilitate ride requests. Rider location is accessed only while the application is open and during ride requests or active rides. Users acknowledge and agree to this location usage as part of the Platform's core functionality.

Vaya may suspend, restrict, or permanently terminate access to the Platform for any user who violates these Terms, engages in unsafe conduct, misrepresents identity, or otherwise undermines the safety or integrity of the service. Vaya may also investigate complaints, incidents, or suspicious behavior and may cooperate with law enforcement authorities where required.

The Platform, including all content, trademarks, logos, software, and design elements, is owned by Kuick Digital SMC Pvt Ltd or its licensors and is protected by intellectual property laws. Users may not reproduce, modify, distribute, or exploit any portion of the Platform without prior written consent.

Vaya provides the Platform on an "as-is" and "as-available" basis and does not guarantee that the service will be uninterrupted, error-free, or available at all times. Vaya shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of the Platform, including disputes between riders and drivers or incidents that occur during transportation services arranged through the Platform.

These Terms shall be governed by and interpreted in accordance with the laws of Pakistan. Any disputes arising from the use of the Platform shall fall under the jurisdiction of the courts located in Karachi, Pakistan.

Vaya may modify these Terms of Use from time to time. Updated versions will be published within the application or on the Platform's website, and continued use of the Platform after such updates constitutes acceptance of the revised Terms.

For any questions or concerns regarding these Terms of Use, please reach out through the support channels provided within the application.